maxstorum.com, operated by MARE SRL, offers a standard 2-year warranty on all products from the date of delivery. Customers have the option to extend the warranty to 3 years by purchasing an additional warranty plan. If an electrical component is found to be defective during the warranty period, a free replacement will be provided.
The warranty does not cover:
Physical damage or breakage
Normal wear and tear due to regular usage
Defects caused by misuse, incorrect installation, negligence, or unauthorized modifications
To initiate a warranty claim, please follow these steps:
1. Contact Customer Support
Send an email to info@maxstorum.com with a brief description of the issue.
2. Receive Instructions
You will receive an automated response with the next steps to follow.
3. Provide Supporting Evidence
Reply to the email with a video clearly showing the defect (e.g., during operation, while charging, or when connected).
If the issue cannot be demonstrated through video, you may be asked to return the item to our warehouse for a technical inspection.
Shipping Costs: Return shipping is the responsibility of the customer.
Shipping Method: Cash on delivery (COD) shipments will not be accepted. Please use a trackable and secure shipping method to ensure safe delivery.
Warranty claims will only be reviewed and processed if all the above conditions are met.
For further details, please consult our General Terms and Conditions and Cookie Policy, available on our website.
If you have questions or require assistance, please contact:
MARE SRL
Via Filippo Saporito, 54
81031 Aversa (CE), Italy
Email: info@maxstorum.com